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Site Updates

Update: 19 November 2013

Dear customers,

Thank you for your patience with DuckFiles. We have completed fixing all Tweet to Download links—all basic files should now be easily downloadable with just a tweet!

We hope you enjoy the resources, and look forward to providing you with more in future.

AWESOME “FIXED IT ALL” FEELINGS,
Ruthe
Community Manager

P.S. We will be updating our social media regularly to reflect updates/additions to our website, so do follow us at @DuckFiles on Twitter for the latest news!

Update: 1 October 2013

Dear visitors,

Thank you for your feedback. We understand that there have been issues with some Tweet2Download and File Sharing links. A new team has taken over the development of DuckFiles recently, and we are doing our best to ensure the links are functional again. We apologize for any inconvenience caused to our customers. Your support and patience is greatly appreciated as we revamp the website.

In the meantime, if you are experiencing problems downloading any of our products, please contact us via email in the following format:

  • Title of Product:
  • URL of Product:

Please allow us 24 hours (on working days) to respond to you with the files you require.

Thank you for your understanding and patience.

Blessings,
Ruthe
Community Manager

2 Responses to “Site Updates”

  1. Verbier0411 says:

    I just paid an anual fee of USD 19.00 to download the Yellow ribbons (Free PSD). But I can not download. Your dowload links are tricky. Where can I download this file?
    TXX

    • ruthepanda says:

      Hi Verbier,

      Thank you for your purchase. I’ve sent you an email on 30 Oct after noticing your purchase. Please accept my apology for the inconvenience; I will be emailing you the Yellow Ribbons PSD in a few moments. Do check your email and let me know if there are any other files that you find trouble downloading.

      Ruthe

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